Privacy Policy
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Introduction
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Information collected through technology
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How we use the information we collect
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Information we collect from other sources
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Use by children
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Disclosure of information
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Your choices
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How we protect your information
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California privacy rights
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Changes to this privacy policy
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Users outside of the United States and consent to transfer
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EU data subject rights
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Links
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Contact us
1. Introduction
Effective date: January 1, 2021
Welcome to DoubleMatchPoint LLC ("DMP," "we," "us" or "our"). We provide tools for the tennis, pickleball and padel community at the local level. At DMP, we aim to give you the best possible experience and ensure that you have fun using our service today, tomorrow, and in the future. In order to deliver an excellent and personalized service, specifically for you, we need to learn as much as we can about your local tennis, pickleball and padel lifestyle. That said, your privacy and the security of your personal data is, and will always be, enormously important to us. We want to transparently explain how and why we gather, store, share and use your personal data - as well as outline the controls and choices you have around when and how you choose to share your personal data.
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Our Privacy Policy explains how we collect, use, share and protect information in relation to our mobile services, web site, and any software provided on or in connection with DMP services (collectively, the "Service"). This Privacy Policy also explains the choices you have to limit or prevent certain uses or sharing of that information.
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By using our Service you understand and agree that we are providing a platform for you to post content, comments, photos and other materials ("User Content"), to the Service and to share User Content publicly. This means that other Users may search for, see, use, or share any of your User Content that you make publicly available through the Service, consistent with the terms and conditions of this Privacy Policy and our Terms of Use, found here.
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Our Policy applies to all visitors, users, and others who access the Service ("Users").
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Please review the updated Privacy Policy carefully before using the DMP Service.
2. Information collected through technology
Whenever you use any website, mobile application or other internet service, certain information gets created and logged automatically. The same is true when you use DMP. Here are some of the types of information we collect:
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The Internet Protocol address (IP address) of the computer or device you used to access the Service.
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The domain name of your Internet Service Provider.
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The website, application, platform or service you visited before and after visiting the Service.
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Search terms you enter using Service or on a referring website.
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Your approximate geographic location information (derived from request header information, such as your IP address) and/or more precise information about the specific location of your device if you have given DMP explicit consent to receive this information for an DMP application on your mobile device.
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The make, model, carrier and unique device identifier for your mobile device, the unique advertising identifier (for example, the Apple IDFA Identifier for Advertisers or Google Advertising ID) that allows mobile applications running on your mobile device to gather data for purposes of serving targeted advertising or personalized or "interest-based" sponsorship credits, and other information about your computer or mobile device and its browser, operating system, settings and software.
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The dates, times, duration, and frequency of your interactions with our Services.
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Your navigation path through the Service, including any "favorites" you select, and patterns in the paths you take.
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A list of files you download, view, email, text or otherwise share and other content preferences.
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Information about your interactions with our email messages, such as links you click on and whether you open or forward a message, the date and time of these interactions, and information about the computer or device you use to read emails.
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Any errors you encountered during your use of our Services.
We collect your personal data in the following ways:
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When you sign up to the DMP Service, we collect certain personal data so you can use the DMP Service. Examples include first name, last name, birth year, phone number, and city/state.
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Personal data collected enables us to provide you with enhanced features and functionality within the service. From time to time, you also may provide us with permission to collect additional personal data e.g. to provide you with more features or functionality.
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We will not collect photos, precise mobile device location, voice data, or contacts from your device without your prior consent. You always will have the option to change your mind and withdraw your consent at any time.
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From third parties - we will receive personal data about you and your activity from third parties, including advertisers and partners we work with in order to provide you with the DMP Service. We will use this personal data either where you have provided your consent to the third party or to DMP to that data sharing taking place or where DMP has a legitimate interest to use the personal data in order to provide you with the DMP Service.
We use anonymized and aggregated information for purposes that include testing our IT systems, research, data analysis, creating marketing and promotion models, improving the DMP Service, and developing new features and functionality within the DMP Service.
3. How we use the information we collect
We and service providers working on our behalf collect and use information to provide you with a customized interactive experience and to make our Service more valuable to you. DMP and service providers working on our behalf also may use the information collected through our Services:
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To manage, administer and improve the Service.
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To respond to your questions or messages.
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To provide you with personalized features and content that may be of interest to you.
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To publish, broadcast, attribute and otherwise use and license any User Materials you submit according to our Terms of Use.
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To contact you for an online survey, or for other editorial purposes.
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To recognize you as the same user when you access our Service using different computers, devices and browsers.
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To save and "remember" your registration information, settings and preferences so you do not have to re-enter this information each time you visit.
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With your consent where required by applicable law, to send you DMP email newsletters and other communications, including marketing, membership and other messages from DMP.
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To understand whether and when you read our email messages and click on links in those messages.
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To conduct market or audience analysis and related reporting.
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To help us measure and analyze user traffic and usage patterns and improve the quality and effectiveness of our content, features, and other communications.
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To prevent potentially prohibited or illegal activities, comply with applicable laws, and enforce our Terms of Use or other legal rights.
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To generate aggregate or other information that does not directly identify you as an individual or the devices you use to access our Services, and use and share that information for DMP's purposes.
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In other ways and for other purposes that are described to you at the time we collect the information or for which we otherwise have your consent.
4. Information we collect from other sources
Some information we collect is publicly available. For example, we may collect information you submit to a blog, a chat room, or a social network like Facebook, Twitter or Google+. We may also collect information about you from other companies and organizations. By gathering additional information about you, we can correct inaccurate information, enhance the security of your transactions, and give you product recommendations and special offers that are more likely to interest you.
5. Use by children
If you are a parent or guardian, we encourage you to become involved in your children's online experience, and to share your knowledge and experience with your young ones. If you are under 13, please do not register for the DMP Service or provide us with any contact or other information, including your name, address or email address. If you are between the ages of 13 and 18, you must obtain permission from your parent or guardian before registering for the DMP Service or otherwise sending any contact or other information to DMP.
6. Disclosure of information
Subject to the choices you have to control certain collection and uses of information as described in the "Your Choices" section of the Privacy Policy, we reserve the right to share with any third party, in accordance with applicable law, aggregated or other information that does not directly identify you as an individual.
We also may share your name, email address and other personal information:
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With our authorized service providers for purposes of providing services on our behalf.
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With our authorized third-party applications for purposes of providing certain DMP Services to you on the applications.
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If we sell the DMP Service or in the unlikely event of bankruptcy.
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To protect or defend the rights of DMP, our users or others.
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When required by law or public authorities.
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With persons we contact on your behalf when you choose to email, text, or otherwise share a story or other content through our Services.
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With other parties if we have disclosed such sharing to you at the time of collection of the information or if we otherwise have your consent.
7. Your choices
Don't volunteer information - If you do not consent to the collection, use or sharing of your contact and other information as described in this Privacy Policy, please do not use the DMP Services or provide information to us. By using the DMP Services or providing information to us through the DMP Services, you are "opting in" to the collection, use and sharing of that information as described in this Privacy Policy.
Registration information - Sign in to your DMP account or contact us to correct or update any registration information you provided to us, opt out of future email newsletters from us, or cancel your DMP account, DMP newsletter subscription or other DMP registrations. For your protection, we may only act on requests with respect to the registration data associated with the particular email address that you use to send us your request, and we may ask you to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. We may need to retain certain information for record-keeping purposes and/or to complete any transactions that you began prior to requesting a correction, update or cancellation.
Cookies, Web Beacons and Similar Technologies – You may be able to reject cookies, web beacons, entity tags and HTML5 local storage by adjusting the appropriate settings in your browser. Each browser is different, but many common browsers (Internet Explorer, Chrome, Firefox, and Safari) have preferences or options that may be adjusted to allow you to either accept or reject cookies and certain other technologies before they are set or installed or allow you to remove or reject the use or installation of certain technologies altogether. If you want to learn the correct way to modify your browser settings, please use the Help menu in your browser. Note that if you disable or delete cookies, you may lose access to certain features of the DMP Services.
Interest-Based Ads -- Many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance or the Network Advertising Initiative, both of which maintain websites where people can opt out of interest-based advertising from their members. To opt-out on these pages, visit www.AboutAds.info and www.networkadvertising.org. Note that if you opt out, you may still receive the same number of sponsorship ads as before but they may not be as relevant to your interests. Opting out of third-party interest-based sponsorship ads is a cookie-based process and will only affect the specific computer, device, and browser on which your opt-out choice is applied. If you subsequently delete your browser cookies, you will need to opt out again. For more information about opting out of interest-based messages, visit www.aboutads.info/choices.
Precise location information - If you consent to our collection of your precise device location through the DMP mobile application, you can withdraw your consent at any time and prevent the further collection of your precise location by accessing the privacy settings of your mobile device and/or the settings of the DMP mobile application. You may be able to adjust the settings of your device so that information about your physical location is not sent to us or third parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note that your location may be derived from your WiFi, Bluetooth, and other device settings. See your device settings for more information.
Promotional Communication Choices - You can opt out of receiving promotional emails by informing us of your preference at the time you sign up for a DMP account, modifying your promotional preferences online in your account’s profile management section, or following the opt out instructions in the promotional emails we send you. Similarly, you may opt in to receive text messages. Where our mobile applications allow for the delivery of “push notifications" you can also opt out of receiving these notifications by toggling the “Notifications" switches within our mobile applications to "off." By downloading and using our mobile application, you may receive promotional messages, offers, news and information about DMP or our business partners within the mobile application itself. These “in app" messages are part of our mobile application’s functionality and cannot be turned off. If you do not want to receive “in app" messages, offers, news and information, do not download or use our mobile application. Please note that if you opt out of receiving promotional communications from us, we may still send you transactional communications, including emails about your accounts or purchases.
8. How we protect your information
DMP protects your information using various technical, physical, and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure or modification of your information. When you transmit highly sensitive information through our website or in one of our mobile applications, we encrypt the transmission of the information using the Secure Sockets Layer (SSL) protocol. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure. Because most email and mobile transmissions are not encrypted, you should take special care in deciding what information you send to us via email, text messages, or other mobile transmissions.
9. For California residents: your California privacy rights
California residents can request and obtain from us once a year and free of charge a list of all third parties to which DMP has disclosed certain information during the preceding calendar year for the third parties' direct marketing purposes. If you are a California resident and want such a list, please contact us. For all such requests, you must put the statement "Your California Privacy Rights" in the message field of your request, as well as your name, street address, city, state, and zip code. Please note that we will not accept these requests by telephone, mail or fax, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
10. Changes to this privacy policy
DMP reserves the right to update this Privacy Policy from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Data, by posting a notice on relevant areas of the Services. Any changes will be posted to this page, so please check back periodically.
We will also provide notice to you in other ways in our discretion, such as through contact information you have provided. Any updated version of this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy unless otherwise specified. Your continued use of the Services after the effective date of the revised Privacy Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Data in a manner materially different than what was stated at the time your Personal Data was collected.
Please read of Terms of Use to understand additional terms and conditions that apply to your use of our Services.
11. Users outside of the United States and consent to transfer
The Service is operated in the United States. If you are located in another jurisdiction, please be aware that information you provide to us will be transferred to, stored and processed in the United States. By using the Services or providing us with any information, you consent to this transfer, processing, and storage of your information in the United States, a jurisdiction in which the privacy laws are not as comprehensive as those in the country where you reside or are a citizen such as the European Union. You understand that the U.S. government can obtain access to the Personal Data you submit if necessary for investigative purposes (e.g., terrorism investigation). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We use appropriate and suitable safeguards for transferring your Personal Data to the U.S. (e.g., standard contractual clauses issued by the European Commission, which can be accessed here).
12. EU data subject rights
If you are a resident of the European Economic Area (EEA), you have the right to: (a) request access to your Personal Data and rectification of inaccurate Personal Data; (b) request erasure of your Personal Data; (c) request restrictions on the processing of your Personal Data; (d) object to processing your Personal Data; and/or (e) the right to data portability ("collectively, "Requests"). We can only process Requests from a user whose identity has been verified. To verify your identity, please provide your email address or [URL] when you make a request. For more information about how to get access to Personal Data and for exercising your rights, you can submit a request here by selecting the "I am an EU resident and would like to exercise my individual rights" option. You also have the right to lodge a complaint with a supervisory authority. To view additional information about behavioral advertising and manage your preferences, you can do so by visiting: http://www.youronlinechoices.eu/
13. Links
The Service contains links to other websites that we do not control, and the Service contain videos, advertising and other content hosted and served by third parties. We are not responsible for the privacy practices of any third-party.
14. Contact us
If you have any questions about this Privacy Policy, please feel free to contact us by email at support@doublematchpoint.com